🐾 Help & FAQ – Snuggle Pets

We’ve put together answers to some common questions to make your shopping experience easier. For full details, please refer to our official Shipping, Returns, and Privacy policies.

🚚 Shipping

Do you offer free shipping?
Yes! We offer free shipping Australia-wide on all orders.

How long will my order take to arrive?
Most orders are processed within 1–2 business days. Delivery usually takes 3–7 business days depending on your location.

How can I track my order?
Once your order is shipped, you’ll receive a tracking link by email.

🔄 Returns & Refunds

What is your return policy?
We accept returns within 30 days of receiving your order, as long as the item is unused, in its original packaging, and with proof of purchase.

How do I start a return?
Contact us at support@snugglepets.com.au and we’ll send you a return shipping label with instructions.

Are there items I can’t return?
Yes — we cannot accept returns on custom-made items, personal care products, perishable goods, hazardous materials, gift cards, or special sale items.

Can I exchange an item?
The quickest way is to return your item and place a new order once your return is accepted.

When will I get my refund?
Once we receive and inspect your return, we’ll let you know if it’s approved. If so, your refund will be issued to your original payment method (processing times may vary by your bank).

🔒 Privacy & Security

Is my information safe with Snuggle Pets?
Yes — our store is powered by Shopify, which uses industry-standard security to protect your personal data.

Do you share my information?
We only use your details to process your orders and provide the best shopping experience.

👉 For complete details, please refer to our Privacy Policy.

❓ Still have questions?

We’re here to help! Contact us anytime at support@snugglepets.com.au.